Terms and Conditions of Use

Terms and Conditions of Use Your purchase or use of Xtra-PC in any form constitutes an agreement that you have read and understand the terms and this disclaimer and limitation of liability.

DISCLAIMER OF WARRANTY:  We have tested Xtra-PC on a number of systems which meet the listed minimum hardware requirements. However, due to the sheer number of hardware systems in the world, the possible number of configurations, and the fact that Xtra-PC is designed for use on older hardware, we don’t guarantee that Xtra-PC will work on any particular computer on which you attempt to use or install it on.

THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. PRAIRIE IT LLC AND ITS SUPPLIERS AND LICENSORS DISCLAIM AND MAKE NO EXPRESS OR IMPLIED WARRANTIES AND SPECIFICALLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. WE ARE NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SOFTWARE.

We have attempted to accurately describe how Xtra-PC performs with various applications. We don’t guarantee that your experience will match that. Neither we nor our suppliers warrant that the functions contained in Xtra-PC will meet your requirements or that the operation of the device will be uninterrupted or error-free. We don’t provide support for any application outside of Xtra-PC.

We reserve the right to substitute USB drives: the actual USB drive you receive may not look the same as the drive shown in photos.

We provide support solely as stated on our support page. Our support is provided with no guarantees or refunds based on performance or lack thereof.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

RETURN POLICY:  WE DO NOT ALLOW RETURNS OF OPENED PRODUCTS UNLESS THE DRIVE IS DEFECTIVE, AND ANY SUCH RETURNS MUST OCCUR WITHIN 30 DAYS OF SHIPMENT OF YOUR ORDER.    

You must contact Xtra-PC at returns@xtra-pc.com to receive an RMA# for any return.  Returns received without an RMA# will not be processed.

We allow returns of unopened new items and defective drives within 30 days of shipment subject to the restrictions to follow. ONLY RETURNS OF PRODUCT WITH AN RMA# AND EITHER IN ORIGINAL, UNOPENED, NEW CONDITION WITH ALL ORIGINAL PARTS AND PACKAGING, OR ACTUALLY DEFECTIVE, WILL BE ACCEPTED. IF THE PRODUCT
SEAL IS BROKEN OR OUR TESTS SHOW THAT THE DRIVE IS NOT DEFECTIVE, THEN NO REFUND WILL BE ISSUED.

All returns must be sent to:

Xtra-PC Returns
Post Office Box 234
Haxtun,CO 80731
USA

Any other address will be undeliverable and no refund will be processed.

Your return must be received within 30 days of original shipment date.  Returns received after 30 days of original shipment date will not be processed and no refund will be issued.  Please note that shipment times and any delays do count in the 30 days for the money back guarantee.  If your package takes 30 days to arrive then you will be outside of the 30 day money back guarantee window.  Please take this into consideration when you order.

You must include your RMA#, order number, name and email of person who bought Xtra-PC, and shipping address.  Returns that do not include this specific information will not be processed and no refund will be issued.

All returns must have proper amount of postage.  Packages with insufficient postage will be returned to sender and no refund processed.  The customer shall assume all risk of loss or damage to the product while in transit.

Once your return is received, inspected and accepted, if it meets the return restrictions noted above, we will apply a credit to the payment method that was used to originally purchase the item and notify you via email that your return was processed.  Allow up to 30 days to receive the return credit.

Shipping and handling charges and taxes paid (e.g. state, customs, VAT) are not refundable.

For shipments refused by the recipient for any reason (except where authorized by Xtra-PC), or for shipments returned to Xtra-PC for non-payment of Customs Duties and Taxes, product and shipping charges are non-refundable.

Limited Warranty:

This limited warranty covers defects in materials and workmanship in Xtra-PC in the first 30 days after shipment.  If the USB drive is defective then an exchange will be shipped.  Xtra-PC will be the sole determinor if the drive is defective.  Your individual inability to use Xtra-PC does not constitute a defect and no exchange will be provided for any results based on user error or inability to use the product.

We may make changes to any products or services offered on the Xtra-PC web site, or to the applicable prices for any such products or services, at any time, without notice.

Customers may receive updates from Prairie IT about new products and partner promotions.  Customers may unsubscribe from these promotions at any time.

USER comments and communication:

You agree that your comments on Prairie IT’s site, social media, or other forums for comment and review will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments and communication will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware.  You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

LIMITATION OF LIABILITY:  OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY IS LIMITED TO THE PRICE PAID FOR XTRA-PC, IF ANY. IN NO EVENT SHALL PRAIRIE IT LLC OR OUR LICENSORS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND.

Your purchase or use of Xtra-PC in any form constitutes an agreement that you have read and understand this disclaimer and limitation of liability.